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Customer Service

At Tutis, we understand that strong parental bonds are essential for children, so our customer service team is dedicated to providing heartfelt support to make your parenting journey easier. Your satisfaction and ease are our top priorities, and we’re always here to help.

The stroller complies all EU standards.

This ensures its security and comfort. Tutis pram is manufactured in order to provide exclusive comfort for babies and easy use for parents. Please read the instruction for use carefully. Get acquainted with all functions so that you would be able to use it correctly. This ensures the baby’s safety and comfort and keeps the product durability. Tutis baby prams has 2 year warranty, to find more: Warranty
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Designed and made in Lithuania

Each of our strollers is thoughtfully designed and meticulously crafted in Lithuania, blending innovation with European quality and style.

EN 1888 certificate

Our strollers meet the highest safety standards, certified with the EN 1888 certificate, ensuring maximum safety and reliability for your child.

2 years warranty

Enjoy a comprehensive 2-year warranty on all our products, demonstrating our commitment to durability and customer satisfaction.

Easy Returns

Enjoy hassle-free returns and exchanges to ensure you are completely satisfied with your purchase.

Satisfaction Guarantee

Your happiness is our priority; we go above and beyond to ensure you have a delightful experience with Tutis.

Ethical Sourcing

We source materials from responsible suppliers who adhere to environmental and social standards.

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Frequently asked questions
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Service centre

Find your nearest official Tutis stroller service center

Warranty

  • TUTUTIS Ltd gives 2-year warranty for purchased stroller form the day of the purchase, if it is used according to its purpose.
  • All reclamations due to the defects of the product must be claimed in the company, in which you have purchased the product. Reclamations of scratches which appeared after the purchase – not accepted.
  • The manufacturer or a serving company performs warranty maintenance, about which informs a seller.
  • Physical defects of the stroller, noticed during the warranty period will be eliminated in 21 day period after the stroller is brought to the manufacturer company (in cooperation with the seller).
  • The warranty period is being prolonged correspondingly, according to the tie of the maintenance.
  • A giver of the warranty is instituting the type of maintenance of the stroller.
  • It is necessary to deliver a clean product, due to which the reclamation is claimed.
  • If the warranty document has been lost, duplicates are not issued.
  • The warranty is valid in the territory of the EU.
  • The warranty, issued for sold and being consumed goods, does not deny or suspend rights of the purchaser, related with product’s nonconformity to the conditions of the contact.
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Frequently asked questions

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Tutis baby strollers are designed with a focus on safety, comfort, and style. They feature advanced suspension systems, durable materials, and ergonomic designs to ensure the best experience for both parents and babies.

Tutis baby strollers are manufactured in Lithuania, adhering to the highest European safety and quality standards.

Our strollers are designed to accommodate children from birth up to 3-4 years old, depending on the model. Please refer to the specific product details for exact age and weight recommendations.

Yes, many of our strollers are compatible with various car seat models. Please check the compatibility information on the specific stroller product page. 

Yes, we offer a range of replacement parts and accessories for our strollers. Please visit our Accessories & Parts section or contact customer support for assistance or write us to: support@tutis.com

You can place an order directly on our website. Simply select the desired stroller model, add it to your cart, and follow the checkout process.

We accept major credit cards, PayPal, and other secure payment methods. All payment options will be displayed at checkout.

 Shipping times vary depending on your location. Typically, orders within Europe are delivered within 5-7 business days, while international orders may take 10-14 business days. You will receive a tracking number once your order has shipped.

 Shipping times vary depending on your location. Typically, orders within Europe are delivered within 5-7 business days, while international orders may take 10-14 business days. You will receive a tracking number once your order has shipped.

We offer a 14-day return policy on all unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.

Yes, all Tutis strollers come with a 2-year warranty covering manufacturing defects. Please refer to our Warranty section for more details: support@tutis.com

To claim a warranty service, please contact our customer support team with your proof of purchase and a description of the issue. We will guide you through the process and arrange for repair or replacement if necessary.

To clean your Tutis stroller, use a damp cloth and mild soap to wipe down the frame and fabric. Avoid using harsh chemicals or abrasive materials. Always refer to the user manual for detailed cleaning instructions.

Regular maintenance is essential for the longevity of your stroller. We recommend checking the wheels and frame every month to ensure everything is in good working order. Lubricate moving parts as needed.

You can reach our customer support team via email at support@tutis.com or by calling our toll-free number 1-800-123-4567. Our support hours are Monday to Friday, 9 AM to 5 PM (GMT).

User manuals for all our stroller models are available for download on the product pages of our website. You can also request a physical copy by contacting our customer support team.

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Customer Service

We provide detailed and easy-to-follow instruction manuals to ensure a seamless experience with your new stroller. Our goal is to help you enjoy every moment of parenthood with confidence and ease.
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Tailored for Your Little One.

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At Tutis Baby, we are dedicated to providing innovative, stylish, and safe baby products designed to support you and your baby every step of the way. Reach out to us for any inquiries, feedback, or assistance—we’re here to help!

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