{"id":20040,"date":"2025-05-09T14:33:56","date_gmt":"2025-05-09T11:33:56","guid":{"rendered":"https:\/\/tutis.lt\/zasady-vraceni-penez-a-vraceni-zbozi\/"},"modified":"2025-08-22T10:17:20","modified_gmt":"2025-08-22T07:17:20","slug":"zasady-vraceni-penez-a-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/tutis.lt\/cs\/zasady-vraceni-penez-a-vraceni-zbozi\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed pen\u011bz a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20040\" class=\"elementor elementor-20040 elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-75789c9 e-flex e-con-boxed e-con e-parent\" data-id=\"75789c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e229508 e-con-full e-flex e-con e-child\" data-id=\"e229508\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3bf5775 e-con-full e-flex e-con e-child\" data-id=\"3bf5775\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-667a366 elementor-widget elementor-widget-text-editor\" data-id=\"667a366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>spole\u010dnosti UAB &#8222;TUTUTIS&#8220;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-876ec31 elementor-widget elementor-widget-heading\" data-id=\"876ec31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Z\u00e1sady p\u0159epravy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3040bc8 elementor-widget elementor-widget-heading\" data-id=\"3040bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Regiony pro zas\u00edl\u00e1n\u00ed zbo\u017e\u00ed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac0f39 elementor-widget elementor-widget-text-editor\" data-id=\"2ac0f39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Zas\u00edl\u00e1me do:<\/strong><br>N\u011bmecka, Velk\u00e9 Brit\u00e1nie, Francie, It\u00e1lie, \u0160pan\u011blska, Polska, Rumunska,<br>Nizozemska, Belgie, \u010cesk\u00e9 republiky, \u0160v\u00e9dska, Portugalska, \u0158ecka, Ma\u010farska, Rakouska,<br>\u0160v\u00fdcarska, Bulharska, Srbska, D\u00e1nska, Finska, Norska, Slovenska, Irska, Chorvatska,<br>Bosny a Hercegoviny, Moldavska, Litvy, Alb\u00e1nie, Slovinska, Loty\u0161ska, Severn\u00ed Makedonie,<br>Estonsko, Lucembursko, \u010cern\u00e1 Hora, Malta, Island. Pokud si nejste jisti, zda zas\u00edl\u00e1me zbo\u017e\u00ed do<br>va\u0161\u00ed zem\u011b, kontaktujte p\u0159ed zad\u00e1n\u00edm objedn\u00e1vky na\u0161i z\u00e1kaznickou podporu. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13a39ec elementor-widget elementor-widget-heading\" data-id=\"13a39ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Dodac\u00ed lh\u016fty<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-841e8fc elementor-widget elementor-widget-text-editor\" data-id=\"841e8fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3\u20135<\/strong> pracovn\u00edch dn\u016f<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-324edef elementor-widget elementor-widget-heading\" data-id=\"324edef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. N\u00e1klady na dopravu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af57891 elementor-widget elementor-widget-text-editor\" data-id=\"af57891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDoprava zdarma u objedn\u00e1vek nad 150 \u20ac. U objedn\u00e1vek pod touto \u010d\u00e1stkou se \u00fa\u010dtuje pau\u0161\u00e1ln\u00ed poplatek 25 \u20ac. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a507521 elementor-widget elementor-widget-heading\" data-id=\"a507521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Cla a dan\u011b<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c837e12 elementor-widget elementor-widget-text-editor\" data-id=\"c837e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u017d\u00e1dn\u00e1 dal\u0161\u00ed cla ani dan\u011b za z\u00e1silky do \u010dlensk\u00fdch st\u00e1t\u016f EU.\nZ\u00e1kazn\u00edci jsou odpov\u011bdn\u00ed za ve\u0161ker\u00e1 cla, dan\u011b nebo dovozn\u00ed poplatky, kter\u00e9 mohou platit v<br>jejich zemi (ne\u010dlensk\u00e9 st\u00e1ty EU).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ede8a elementor-widget elementor-widget-heading\" data-id=\"34ede8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dee1564 elementor-widget elementor-widget-heading\" data-id=\"dee1564\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. 14denn\u00ed lh\u016fta pro vr\u00e1cen\u00ed zbo\u017e\u00ed (pr\u00e1va spot\u0159ebitel\u016f v EU)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb2359 elementor-widget elementor-widget-text-editor\" data-id=\"bdb2359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tM\u00e1te pr\u00e1vo vr\u00e1tit svou objedn\u00e1vku do 14 dn\u016f od jej\u00edho obdr\u017een\u00ed bez ud\u00e1n\u00ed d\u016fvodu,\nv souladu se sm\u011brnic\u00ed EU o pr\u00e1vech spot\u0159ebitel\u016f (plat\u00ed i pro st\u00e1ty, kter\u00e9 nejsou \u010dleny EU).\nAby bylo mo\u017en\u00e9 zbo\u017e\u00ed vr\u00e1tit, mus\u00ed b\u00fdt spln\u011bny n\u00e1sleduj\u00edc\u00ed podm\u00ednky: \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-922ba2a elementor-widget elementor-widget-text-editor\" data-id=\"922ba2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Zbo\u017e\u00ed mus\u00ed b\u00fdt nepou\u017eit\u00e9, v p\u016fvodn\u00edm stavu a v p\u016fvodn\u00edm obalu.<\/li><li>Mus\u00edte n\u00e1s informovat do 14 dn\u016f od obdr\u017een\u00ed e-mailem <a href=\"mailto:support@tututis.lt\">support@tututis.lt<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6613c20 elementor-widget elementor-widget-text-editor\" data-id=\"6613c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSpory vypl\u00fdvaj\u00edc\u00ed z vr\u00e1cen\u00ed zbo\u017e\u00ed se \u0159e\u0161\u00ed v souladu s pr\u00e1vn\u00edmi p\u0159edpisy EU a\nLitvy.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e418a21 elementor-widget elementor-widget-heading\" data-id=\"e418a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. N\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1321261 elementor-widget elementor-widget-text-editor\" data-id=\"1321261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tN\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed hrad\u00edte vy, pokud zbo\u017e\u00ed nen\u00ed vadn\u00e9 nebo po\u0161kozen\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed6403 elementor-widget elementor-widget-heading\" data-id=\"7ed6403\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Vr\u00e1cen\u00ed pen\u011bz<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2379c0f elementor-widget elementor-widget-text-editor\" data-id=\"2379c0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJakmile obdr\u017e\u00edme a zkontrolujeme va\u0161i z\u00e1silku, zpracujeme va\u0161i \u017e\u00e1dost o vr\u00e1cen\u00ed pen\u011bz do 30 dn\u016f.\nPen\u00edze budou vr\u00e1ceny p\u016fvodn\u00edm zp\u016fsobem platby. Po\u0161tovn\u00e9 nen\u00ed\nvratn\u00e9, pokud zbo\u017e\u00ed nebylo doru\u010deno po\u0161kozen\u00e9 nebo vadn\u00e9. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2553ed9 elementor-widget elementor-widget-heading\" data-id=\"2553ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Po\u0161kozen\u00e9 nebo vadn\u00e9 zbo\u017e\u00ed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a265a elementor-widget elementor-widget-text-editor\" data-id=\"f9a265a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPokud va\u0161e zbo\u017e\u00ed doraz\u00ed po\u0161kozen\u00e9 nebo vadn\u00e9, kontaktujte n\u00e1s pros\u00edm do 48 hodin od doru\u010den\u00ed.\n\nPoskytn\u011bte n\u00e1m fotografie probl\u00e9mu a my s v\u00e1mi budeme spolupracovat na jeho co nejrychlej\u0161\u00edm vy\u0159e\u0161en\u00ed\n\u2013 bu\u010f v\u00fdm\u011bnou, opravou nebo vr\u00e1cen\u00edm pen\u011bz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfdd9ae elementor-widget elementor-widget-heading\" data-id=\"cfdd9ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontaktujte n\u00e1s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6dec31 elementor-widget elementor-widget-text-editor\" data-id=\"f6dec31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>M\u00e1te-li jak\u00e9koli dotazy t\u00fdkaj\u00edc\u00ed se dopravy nebo vr\u00e1cen\u00ed zbo\u017e\u00ed, nev\u00e1hejte kontaktovat n\u00e1\u0161 t\u00fdm podpory<br>na adrese: <a href=\"mailto:support@tututis.lt\">support@tututis.lt<\/a><br><br>Na\u0161e s\u00eddlo: Raudondvario pl. 127 LT-47188, Kaunas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>spole\u010dnosti UAB &#8222;TUTUTIS&#8220; Z\u00e1sady p\u0159epravy 1. Regiony pro zas\u00edl\u00e1n\u00ed zbo\u017e\u00ed Zas\u00edl\u00e1me do:N\u011bmecka, Velk\u00e9 Brit\u00e1nie, Francie, It\u00e1lie, \u0160pan\u011blska, Polska, Rumunska,Nizozemska, Belgie, \u010cesk\u00e9 republiky, \u0160v\u00e9dska, Portugalska, \u0158ecka, Ma\u010farska, Rakouska,\u0160v\u00fdcarska, Bulharska, Srbska, D\u00e1nska, Finska, Norska, Slovenska, Irska, Chorvatska,Bosny a Hercegoviny, Moldavska, Litvy, Alb\u00e1nie, Slovinska, Loty\u0161ska, Severn\u00ed Makedonie,Estonsko, Lucembursko, \u010cern\u00e1 Hora, Malta, Island. Pokud si nejste jisti, zda zas\u00edl\u00e1me [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":24,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-20040","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tutis.lt\/cs\/wp-json\/wp\/v2\/pages\/20040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutis.lt\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tutis.lt\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tutis.lt\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tutis.lt\/cs\/wp-json\/wp\/v2\/comments?post=20040"}],"version-history":[{"count":0,"href":"https:\/\/tutis.lt\/cs\/wp-json\/wp\/v2\/pages\/20040\/revisions"}],"wp:attachment":[{"href":"https:\/\/tutis.lt\/cs\/wp-json\/wp\/v2\/media?parent=20040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}